As with any shopping experience, there are terms and conditions that apply to transactions. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Ma and Paw Pet Shop, you agree to the terms set below along with our Privacy Policy.

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Price:

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The prices are indicated in dollars, excluding the shipping and processing of your order. The price of items can be changed at any time. However, the price applied to an order will be the one stated at the time of the order.

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Delivery is made to the address you specified when placing your order (therefore, pay particular attention to the spelling of the address you enter and especially the postal code).

                              

The risks will be your responsibility from the date on which the ordered products have left our premises. However, in the event of a lost package, we will do everything necessary so that you still receive your product or that you are reimbursed accordingly. Shipping cost is not reimbursed.

 

Changes to these Terms and Conditions:

 

We reserve the right, at our sole discretion, to modify or replace these terms at any time.  We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a term or policy change will be determined at our sole discretion.

 

You agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using the website and for purchases and for resources.

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Refund Policy

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We stand behind the quality of our products and offer a 30-day refund policy for your peace of mind.

If your product is damaged or exhibits any factory defects, please reach out to us via email with supporting evidence. We will promptly review the situation and, if eligible, proceed with our 30-day refund policy. Please note that our return policy does not apply to all items